If Your ordered product doesn't meet Your expectation, You have a right to return it to us or exchange.

 

Our Terms of Return

R.1 The Buyer will be entitled to return the Product that has been delivered, free of charge, within a term of 14 days after the Product has been received, without stating his/her reason for doing so, in the manner indicated by us, provided that the Product has not been used, is undamaged and (insofar as possible) is in the original and undamaged packaging. The Buyer will not be permitted to exchange the Product for another Product. If the Buyer wishes to purchase another Product he/she will have to place a new order on the Website.

R.2 In the case referred to in the preceding subsection, we will refund the Purchase Price as quickly as possible, but in any event within 14 days after we received the returned product. If not all the Products that form part of the Agreement are returned, the we will be entitled to deduct the original shipping costs from the Purchase Price to be refunded because the same amount of shipping costs will be due for the Products that have not been returned.

R.3 Order cancellation policy: The Buyer has a right to cancel the order before delivery by email on: info@beneoshop.com, subject: Order cancellation or by phone on: +421 917 748 752. The Buyer will be entitled to cancel the order within terms of 14 days after the Product has been received, without stating his/her reason for doing so.

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