Beneo, s.r.o. is committed to making its e-commerce service at www.beneoshop.com accessible to the widest possible audience, including people with disabilities. We work to make our online store perceivable, operable, understandable and robust for users who access it with different devices, browsers and assistive technologies.

This statement describes how the e-commerce service is designed and provided in connection with the European Accessibility Act (Directive (EU) 2019/882), as transposed into Slovak law by Act No. 351/2022 Coll. on the accessibility of products and services for persons with disabilities and Government Regulation No. 283/2023 Coll. on accessibility requirements for services.

 

1. Scope of this statement

This statement applies to the e-commerce service provided through www.beneoshop.com, including browsing and searching for products, reading product information, using customer-account functions, adding products to the basket, checkout, payment-related steps, order confirmation and customer-support contact points.

It covers the online service and digital content that Beneo, s.r.o. creates, finances or controls. It does not act as a CE declaration or product-compliance declaration for physical products sold through the store. Where accessibility information about a product or third-party service is provided by the responsible economic operator or service provider, we aim to make that information available to customers in an accessible way.

2. Description of the service

www.beneoshop.com is an online store through which customers can search for and purchase products, view product descriptions, images and technical information, choose delivery and payment options, submit an order and communicate with customer support.

The main customer journey works as follows:

• The customer browses categories, uses search or filters, and opens product pages.
• The customer reviews product information, availability, price, delivery information and related terms.
• The customer adds products to the basket and proceeds to checkout.
• The customer enters contact and delivery details, selects delivery and payment options, reviews the order and submits it.
• The customer receives order-related communication and may contact our support team for help before or after purchase.

Some parts of the service may rely on third-party tools, for example payment, review, analytics or chat tools. We select and configure these tools with accessibility in mind where possible, and we provide support through alternative channels if a third-party component creates a barrier.

3. Accessibility standard and conformance status

Our benchmark is EN 301 549, the European standard commonly used for ICT accessibility. For web content, we use WCAG 2.1 Level AA as the practical baseline, together with the wider EN 301 549 requirements that may apply to online services, documents, forms and related digital functionality.

Conformance status: partially conformant with EN 301 549 / WCAG 2.1 Level AA.

“Partially conformant” means that the service is designed to meet the relevant accessibility requirements and core customer journeys have been reviewed, but some content, components or third-party functions may not yet fully conform. We do not describe the website as fully conformant unless and until a suitable accessibility assessment supports that claim.

Method of assessment: self-assessment by Beneo, s.r.o., supported by internal checks of key customer journeys. We recommend updating this statement after any independent accessibility audit or major redesign of the website.

4. Measures in place

We take the following measures to improve accessibility across the store:

• Keyboard access: we aim to make the main navigation, product browsing, basket and checkout usable without a mouse.
• Clear structure: headings, lists and page landmarks are used to help users and assistive technologies navigate pages logically.
• Accessible forms: input fields in account, contact and checkout flows should have labels, instructions and error messages that can be understood by users and assistive technologies.
• Readable content: we aim to use sufficient contrast, readable text sizes and layouts that remain usable when text is enlarged.
• Alternative text: meaningful images should have appropriate text alternatives where needed for understanding the content or function.
• Predictable layout: menus, buttons, links and interactive elements should behave consistently across the store.
• Checkout and payment: we prioritise the accessibility of identification, security, payment and order-submission functions because they are essential to completing a purchase.
• Customer support: our support channels can help users understand product information, complete an order or receive website information in another accessible format on request.

5. Known limitations and remediation priorities

We are aware that the following areas may require further testing or improvement:

• Third-party widgets and services, such as payment, review, chat or embedded content tools, may not always meet the same accessibility level as the rest of the website.
• Some older downloadable documents, including older PDFs or office-file formats published before 28 June 2025, may not be fully tagged or optimised for assistive technologies.
• Some product videos or media content may not yet include captions, transcripts or full alternatives.
• Some manufacturer-supplied product documents, images or descriptions may need further accessibility improvements, especially where the content is provided by third parties.
• Some dynamic components, such as filters, sliders, pop-ups or promotional elements, may require additional testing with screen readers, keyboard-only navigation and mobile assistive technologies.

We prioritise remediation according to the impact on customers. The highest priority is the ability to find products, understand key product information, use the basket and checkout, complete payment-related steps and contact support.

If we identify an issue that prevents customers from using an essential part of the service, we will work to remove the barrier or provide a practical accessible alternative while remediation is in progress.

6. Alternative ways to access information and complete a purchase

If any part of the website is difficult for you to use, our team can help you find products, obtain product information, place an order or complete a purchase by email, telephone or WhatsApp. We can also provide information from the website in an accessible format on request, where reasonably possible.

Using an alternative channel is not intended to limit your ability to use the website independently. It is a practical support option while we continue to improve the accessibility of the online service.

7. Feedback and accessibility requests

We welcome feedback on the accessibility of www.beneoshop.com. If you encounter a barrier, or if you need information or a function in a more accessible format, please contact us using the details below.

When contacting us, it helps if you include:

• the web address (URL) of the page or step where the problem occurred;
• a short description of the problem;
• the device, operating system, browser and assistive technology you were using, if applicable;
• the format or support you need, if you are requesting information in an alternative format.

We aim to acknowledge accessibility messages promptly and to provide a substantive response as soon as reasonably possible. Where an issue requires technical investigation or third-party cooperation, we will try to explain the next steps and, where possible, offer an alternative way to complete the relevant task.

8. Contact details

 

9. Enforcement procedure

If you contact us about an accessibility problem and you are not satisfied with our response, you may refer the matter to the supervisory authority. For e-commerce services in Slovakia, the supervisory authority is the Slovak Trade Inspection (Slovenská obchodná inšpekcia, SOI).

 

The authority above is our primary supervisory authority, because Beneo, s.r.o. is established in Slovakia. If this service is offered to you in another EU member state, you may also contact the accessibility supervisory authority in your own country. The competent authorities in the markets we serve are listed below.

 

 

 

 

 

 

 

 

10. Preparation and review of this statement

This statement was prepared on 27 May 2026.

This statement was last reviewed on 27 May 2026.

Assessment method: self-assessment carried out by Beneo, s.r.o. based on the current version of the website and key customer journeys.

We will review and update this statement after significant changes to the website, checkout, payment flow, customer-account functions, third-party components or relevant accessibility requirements. We also recommend reviewing it at least annually, even if no major changes occur.

If we ever rely on a legal exception such as disproportionate burden or fundamental alteration for a specific requirement, we will document the assessment and handle any notification or corrective steps required by applicable law, including notifying the supervisory authority in each member state where the service is provided.