Terms and Conditions

Last updated: March 2026

1. Definitions

1.1 Seller: www.beneoshop.com is an online store operated by Beneo, s.r.o., a company registered in the Slovak Republic under company registration number 45 414 742, with registered office at Hlavná 292, 925 92 Topoľnia, Slovakia. VAT number: SK2022976219. The Seller trades commercially under the name Beneoshop and own brand Beneo Motors® (registered trademark).

1.2 Buyer: A natural person of legal age who is not acting in the course of a professional activity or business, and who concludes an Agreement with the Seller.

1.3 Consumer:A Buyer who is a natural person acting for purposes outside their trade, business, craft or profession. Consumer Buyers are entitled to the enhanced rights prescribed by applicable EU consumer protection legislation, including Directive 2011/83/EU and Directive 2019/771/EU and the 2026 updates regarding digital fairness and green transitions.

1.4 Order: A request placed by the Buyer through the Website for the purchase and delivery of one or more Products.

1.5 Product: Any item offered for sale by the Seller on the Website.

1.6 Purchase Price: The price displayed on the Website for a Product, inclusive of VAT, but exclusive of shipping costs unless otherwise stated. The total payable amount, including shipping, is shown before the Buyer confirms the Order.

1.7 Agreement:The binding contract formed between the Buyer and the Seller upon dispatch of the Product, as further described in Section 2.

1.8 Website: www.beneoshop.com and all associated country-specific domains operated by Beneo, s.r.o.

1.9 General Terms and Conditions: These terms, which govern all offers, orders, agreements and other legal relationships between the Buyer and the Seller in connection with the use of the Website and the purchase of Products.

1.10 Withdrawal Period: The 14-calendar-day period during which a Consumer Buyer may exercise the right to withdraw from the Agreement without giving any reason, as prescribed under Article 9 of Directive 2011/83/EU.

 

2. Formation of the Agreement

2.1 An Agreement is formed only when the Seller dispatches the Product and sends the Buyer a dispatch confirmation email (see clause 2.1.5 below). The ordering process proceeds as follows:

• The Buyer selects the desired Product(s) and adds them to the shopping cart.
• The Buyer enters their delivery and billing details.
• The Buyer reviews the Order summary, selects a payment method, and completes payment.
• The Buyer receives an on-screen acknowledgement confirming receipt of the Order.
• The Seller sends a written acknowledgement by email as soon as reasonably practicable after the Order is placed. This acknowledgement confirms receipt of the Order only; it does not constitute acceptance of the Order or formation of a binding Agreement.
• A binding Agreement between the Buyer and the Seller is formed only at the point at which the Seller dispatches the Product and sends the Buyer a written dispatch confirmation email. Until that point, the Seller reserves the right to decline or cancel the Order in accordance with clause 2.2.

The Agreement between the Buyer and the Seller is concluded only at the point at which the Seller dispatches the Product and sends the Buyer a dispatch confirmation email. Until that point, the Seller reserves the right to decline or cancel the Order in accordance with clause 2.2.

2.2 The Seller reserves the right to decline or cancel an Order (in whole or in part) in any of the following circumstances:

• The information provided by the Buyer is incorrect, incomplete or reasonably suspected to be false or fraudulent.
• Full payment has not been received within the agreed timeframe.
• The Buyer has outstanding unpaid obligations to the Seller from a previous transaction.
• The Buyer has previously failed to accept delivery, collect or validly return Products in accordance with these Terms.
• There is an obvious pricing error, typographical mistake or system fault resulting in a Product being listed at a price that is clearly disproportionate to its genuine market value. In such cases, the Seller may cancel the Order at any time prior to dispatch and issue a full refund. The Buyer has no right to enforce fulfilment of an Order placed at a manifestly erroneous price.
• The requested delivery address is outside the countries to which the Seller currently ships (see Section 3).

Where an Order is declined or cancelled under clause 2.2, the Seller will notify the Buyer promptly and, where payment has been taken, arrange a full refund as soon as practicable.

2.3 The Seller retains records of all completed Agreements for a minimum period of seven (7) years from the date of formation. Buyers with a registered account may access their order history by logging in. All Buyers may request a copy of their Agreement at any time by contacting the Seller via the details set out in Section 13.

2.4 These Terms, together with the Website's Privacy Policy, Cookie Policy, and any other policies published on the Website from time to time, constitute the entire agreement between the Buyer and the Seller with respect to any Order placed through the Website.

2.5 These Terms are available in the English language. In the event of any inconsistency between a translation and the English version, the English version shall prevail.

 

3. Delivery

3.1 All shipments are made using carriers selected by the Seller. The Seller currently ships via FedEx, DPD, GLS, Dachser or equivalent carrier services as appropriate to the delivery destination. The Seller reserves the right to select the carrier at its discretion.

3.2 Following conclusion of the Agreement and receipt of full payment, the Seller will dispatch Products as promptly as possible and in any event within fourteen (14) calendar days, unless a different period has been expressly agreed in writing or is stated on the relevant Product page (for example, for pre-order items).

3.3 Delivery dates and timeframes provided by the Seller are estimates based on information available at the time the Agreement is concluded. They do not constitute guaranteed delivery dates. Delivery may be affected by circumstances outside the Seller's reasonable control, including carrier delays, severe weather conditions, customs clearance procedures or third-party logistics failures. The Seller will make all reasonable efforts to meet the stated delivery windows.

3.4 If a delivery is materially delayed or if an Order cannot be fulfilled in whole or in part, the Seller will notify the Buyer within fourteen (14) calendar days of the Agreement being concluded. In such cases, the Buyer may cancel the Order free of charge at any time before shipment and receive a full refund of any amounts paid.

3.5 Risk of loss or damage to the Product transfers to the Buyer upon delivery to the address specified in the Order. If the Buyer or a nominated recipient fails to be present at the time of the first attempted delivery, risk may transfer at that point and the Seller shall not be liable for any subsequent loss or damage.

3.6 The following shipping fees and estimated delivery times apply. All fees are inclusive of VAT where applicable. Free shipping may be offered on qualifying Orders — the applicable threshold is displayed on the Website.

 

Free shipping: Where an Order qualifies for free shipping, this will be indicated clearly at checkout. The applicable threshold may vary by country and promotional period and will always be displayed on the Website.

3.7 The Seller shall have no liability for delays in delivery attributable to the Buyer's provision of an inaccurate or incomplete delivery address.

 

4. Prices and Payment

4.1 All prices displayed on the Website are denominated in euros (EUR), or the applicable local currency where indicated, and are inclusive of Value Added Tax (VAT). Shipping costs are displayed separately and added to the Order total at checkout.

4.2 Business customers holding a valid EU VAT registration number may purchase Products on a VAT-exclusive basis. To do so, the Buyer must provide their valid EU VAT number at the time of placing the Order. Where successfully verified, the applicable VAT amount will be deducted from the Purchase Price. The Seller reserves the right to request supporting documentation and to decline VAT-exempt status where verification cannot be completed.

4.3 The Seller reserves the right to adjust prices on the Website at any time and without prior notice. The Purchase Price applicable to any Order is the price displayed on the Website at the time the Order is placed, as confirmed in the Order acknowledgement email.

4.4 Payment must be made using one of the methods available at checkout. Accepted payment methods are listed at the Shipping and Payment Method section on website. The Seller reserves the right to add or remove accepted payment methods at any time.

4.5 The Buyer is solely responsible for ensuring that all payment details provided are accurate, complete and duly authorised. Any errors in payment information must be reported to the Seller immediately.

4.6 In the event that a Product is listed at an incorrect price due to a typographical error, systems fault or other manifest error, the Seller reserves the right to cancel the Order and issue a full refund, even after an Order acknowledgement email has been sent to the Buyer.

4.7 All transactions are processed in a secure environment. The Seller does not store payment card details on its systems.

 

5. Right of Withdrawal and Returns

5.1 In accordance with applicable EU consumer protection law — in particular Directive 2011/83/EU on Consumer Rights — Consumer Buyers have the right to withdraw from the Agreement without giving any reason within fourteen (14) calendar days of the date on which the Product is received or collected (the 'Withdrawal Period'). This right applies to Consumer Buyers only.

5.2 To exercise the right of withdrawal, the Buyer must notify the Seller of their decision before expiry of the Withdrawal Period using one of the following methods:

• Email: [email protected] — subject line: Order Cancellation
• Telephone: +421 233 329 795

The Buyer may use the Model Withdrawal Form provided by the European Commission, although use of that form is not mandatory. The Buyer's clear written or verbal statement expressing the decision to withdraw is sufficient.

5.3 Products returned under the right of withdrawal must meet the following conditions:

• The Product must be unused and in its original, undamaged condition.
• The Product must be returned in its original packaging, insofar as this is reasonably possible.
• The return must be initiated within 14 calendar days of notifying the Seller of the withdrawal.

5.4 Subject to receipt and verification of the returned Product and confirmation that the conditions in clause 5.3 are met, the Seller will refund the full Purchase Price to the Buyer within fourteen (14) calendar days of receipt of the returned Product. The Seller will bear the reasonable costs of return shipping for valid returns made within the Withdrawal Period.

5.5 If only part of an Order is returned, the Seller reserves the right to retain the original outbound shipping cost attributable to the retained items on a proportionate basis.

5.6 The right of withdrawal is excluded in respect of the following categories of Product, in accordance with Article 16 of Directive 2011/83/EU:

• Products that have been personalised or made to the Buyer's specific requirements.
• Sealed items that have been unsealed after delivery and which cannot be returned for hygiene or health protection reasons.
• Digital content supplied on a non-tangible medium, once download or streaming has commenced with the Buyer's prior consent.

5.7 Where a Consumer Buyer returns a Product that shows signs of use, handling or damage beyond what is necessary to establish its nature, characteristics and functioning, the Seller reserves the right to recover from the Buyer the diminished value of the Product, in accordance with Article 14(2) of Directive 2011/83/EU.

 

6. Warranty and Conformity

6.1 The Seller is legally obliged to deliver Products that conform to the Agreement. Under EU law — in particular Directive 2019/771/EU and the 2026 ECGT Directive on the sale of goods — Consumer Buyers are entitled to a minimum statutory legal guarantee of conformity for a period of two (2) years from the date of delivery. This guarantee is a mandatory legal right and cannot be waived or limited by the Seller.

6.2 A Product is presumed not to conform to the Agreement where it: (a) does not correspond to the description or specification agreed; (b) is not fit for the ordinary purpose for which a product of that type is normally used; (c) is not of the quality and does not possess the functionality a Buyer could reasonably expect; or (d) was not delivered with any accessories or instructions which the Buyer could reasonably expect.

6.3 If a Product is found to be defective or not in conformity with the Agreement, the Buyer must notify the Seller promptly after discovering the issue. The Seller will assess the claim and, where valid, offer repair, replacement or refund at its discretion.

6.4 The Seller shall not be liable for defects or damage arising from: (a) misuse or failure to follow the product instructions; (b) unauthorised modifications or repairs; (c) use of non-original spare parts or accessories; (d) accidental damage not attributable to the Seller; or (e) normal wear and tear of consumable components.

6.5 The Seller’s liability for any direct damage shall not exceed the Purchase Price of the affected Product. The Seller is not liable for indirect, incidental or consequential loss of any kind.

7.  Limitation of Liability 

7.1 To the fullest extent permitted by applicable law, the Seller's aggregate liability to the Buyer — whether in contract, tort (including negligence), statute or otherwise — arising out of or in connection with any Agreement shall not exceed the Purchase Price paid by the Buyer for the Product giving rise to the claim.

7.2 The Seller shall not be liable for any indirect, special, incidental, punitive or consequential loss or damage of any kind, including loss of profit, loss of data, loss of revenue, or loss of business opportunity, whether or not such loss was foreseeable or the Seller had been advised of the possibility of such loss.

7.3 Nothing in these Terms shall limit or exclude the Seller's liability for: (a) death or personal injury caused by the Seller's negligence; (b) fraud or fraudulent misrepresentation; (c) any matter in respect of which liability cannot lawfully be excluded or limited under applicable Slovak or EU law; or (d) the mandatory statutory rights of Consumer Buyers under EU consumer protection legislation.

7.4 The Seller makes no representation or warranty that the Website will be available at all times or free from errors, viruses or other harmful components, and shall not be liable for any loss or damage arising from temporary unavailability or technical faults.

 

8. Complaints and Dispute Resolution

8.1 The Buyer should inspect the Product promptly upon delivery and notify the Seller of any visible defects, damage or discrepancies as soon as reasonably practicable. Complaints must be submitted in writing and must clearly and fully describe the nature of the issue, ideally supported by photographic evidence where relevant.

8.2 The Seller will acknowledge receipt of any complaint within twenty-four (24) hours of receipt and will provide a substantive initial response or an estimated timeline for resolution. Complex complaints requiring further investigation will be handled as expeditiously as possible. The Buyer will be kept informed of progress throughout.

8.3 Minor deviations in colour, size, finish or appearance that fall within generally accepted manufacturing tolerances and that do not materially affect the function, safety or value of the Product do not constitute grounds for a valid complaint. The Seller shall not be liable for such minor variations.

8.4 In the event of a product safety alert or recall, the Buyer agrees to cooperate fully with the Seller's reasonable instructions. If the Buyer has reason to believe a Product presents a safety risk, they must notify the Seller immediately using the contact details below.

8.5 Contact for complaints and warranty claims:

• Email: [email protected]
• Telephone: +421 233 329 795 (Monday – Friday, 7:00 – 16:00)
• WhatsApp: +421 917 748 752

8.6 EU Online Dispute Resolution (ODR): In accordance with Regulation (EU) No 524/2013, Consumer Buyers resident in the EU have the right to submit disputes with online traders to the European Commission's ODR platform. The platform is accessible at: https://ec.europa.eu/consumers/odr. The Seller's designated email address for ODR purposes is: [email protected].

8.7 Before initiating formal dispute resolution proceedings, the Seller encourages Buyers to contact the Seller's customer service team directly so that an amicable resolution may be sought.

 

9. Force Majeure

9.1 The Seller shall not be in breach of these Terms or otherwise liable to the Buyer for any failure to perform, or delay in the performance of, any obligation under the Agreement where such failure or delay is directly caused by circumstances beyond the Seller's reasonable control ('Force Majeure Event'). Force Majeure Events include, without limitation: acts of war or terrorism, civil unrest, government-declared emergencies or sanctions, industrial action (whether or not involving the Seller's employees), transport or infrastructure disruptions, trade embargoes, customs or import/export restrictions, natural disasters (including fire, flood, earthquake or extreme weather), extended utility or power outages, or the insolvency or material failure of third-party suppliers or logistics providers.

9.2 Upon the occurrence of a Force Majeure Event, the Seller will notify the Buyer as promptly as reasonably practicable and will use commercially reasonable efforts to resume performance within the shortest feasible time.

9.3 If a Force Majeure Event continues for a period exceeding thirty (30) calendar days and the Seller is unable to resume performance within that period, either party may elect to cancel the Agreement by written notice. In the event of cancellation pursuant to this clause, the Seller will refund all amounts paid by the Buyer without undue delay, and neither party shall have any further liability to the other under the Agreement.

 

10. Intellectual Property and Acceptable Use

10.1 All content on the Website — including but not limited to product descriptions, photographs, images, logos, trademarks, trade names and website design — is the sole and exclusive property of Beneo, s.r.o. or its licensors and is protected by applicable intellectual property law, including copyright and trademark legislation. No content may be reproduced, distributed, adapted, communicated to the public or used for any commercial purpose without the prior written consent of the Seller.

10.2 The Buyer may use the Website solely for the purpose of browsing Products and placing Orders for personal, non-commercial use. Any unauthorised or unlawful use of the Website is prohibited.

10.3 The following uses of the Website are strictly prohibited: (a) unauthorised scraping, crawling or data mining; (b) use of automated systems or bots to place Orders or access the Website; (c) any act that may damage, disable, overload or impair the Website or its infrastructure; (d) any unlawful, fraudulent or abusive use.

 

11. Privacy, Data Protection and Cookies

11.1 The Seller processes personal data in accordance with applicable EU data protection law, including Regulation (EU) 2016/679 (the General Data Protection Regulation — 'GDPR'). Full details of how personal data is collected, used, stored, transferred and protected are set out in the Seller's Privacy Policy, available at the Privacy Policy section of the Website.

11.2 Personal data collected during the ordering process is used for the following purposes:

• Processing, fulfilling and invoicing Orders.
• Creating and managing the Buyer's account (where applicable).
• Communicating with the Buyer regarding Orders, deliveries and after-sales service.
• Sending marketing communications and newsletters, where the Buyer has provided explicit prior consent.
• Sharing data with logistics and carrier partners (including DPD, FedEx, GLS and Dachser) solely for the purpose of delivery fulfilment.
• Complying with applicable legal obligations.

11.3 The Buyer has the following rights in respect of their personal data: (a) the right of access; (b) the right to rectification; (c) the right to erasure ('right to be forgotten'); (d) the right to restriction of processing; (e) the right to data portability; and (f) the right to object to processing. Buyers may exercise any of these rights at any time by contacting the Seller at: [email protected], with the subject line 'Data Rights Request'. The Seller will respond within thirty (30) calendar days.

11.4 The Website uses cookies to enhance user experience and to collect analytical data. The Seller's Cookie Policy, which describes the cookies used and how to manage preferences, is available at: Cookies section of the Website. By continuing to use the Website, the Buyer consents to the use of cookies in accordance with that policy.

11.5 The Buyer has the right to lodge a complaint with the competent supervisory authority in their country of residence if they believe that the Seller's processing of their personal data is in breach of the GDPR.

 

12. Applicable Law and Jurisdiction

12.1 These Terms and Conditions are governed by and construed in accordance with the laws of the Slovak Republic. However, where the Buyer is a Consumer resident in another EU member state, the mandatory consumer protection provisions of that member state shall apply to the extent that they afford the Buyer a higher level of protection than Slovak law.

12.2 Consumer Buyers in the European Union retain all rights afforded to them under applicable EU consumer protection legislation, including but not limited to: the right of withdrawal under Directive 2011/83/EU; the statutory guarantee of conformity under Directive 2019/771/EU; and access to the EU Online Dispute Resolution platform.

13.3 Any dispute arising from or in connection with these Terms or any Agreement that cannot be resolved amicably shall be subject to the exclusive jurisdiction of the competent courts of the Slovak Republic, without prejudice to any mandatory jurisdictional rights that a Consumer Buyer may have under the law of their country of habitual residence.

 

13. Severability and Amendments

13.1 If any provision of these Terms is found by a competent court or authority to be invalid, unlawful or unenforceable under applicable law, that provision shall be modified to the minimum extent necessary to make it valid, lawful and enforceable, or severed from these Terms if modification is not possible. All remaining provisions shall continue in full force and effect.

13.2 The Seller may update these Terms and Conditions from time to time. The most current version will always be published on the Website. Buyers are encouraged to review the Terms before placing each Order. Continued use of the Website following any update constitutes acceptance of the revised Terms.

13.3 The Seller's failure to enforce any provision of these Terms on any particular occasion shall not constitute a waiver of that provision or of the right to enforce it on a future occasion.

13.4 If the Buyer is unable to access these Terms online for any reason, a copy of the current version will be provided by email upon written request.

 

14. Legal Notice — Seller Details

Company name: Beneo, s.r.o.

Registered trademark: Beneo Motors®

Registered address: Hlavná 292, 925 92 Topoľnia, Slovak Republic

Showroom address: Hlavná 301, 925 92 Topoľnia, Slovak Republic

Company registration number: 45 414 742

VAT number: SK2022976219

Telephone: +421 233 329 795

WhatsApp: +421 917 748 752

Email (support, complaints, warranty): [email protected]

Email (general): [email protected]

Website: www.beneoshop.com

Opening hours: Monday – Friday, 07:00 – 16:00