Feel free to contact us if you have any questions or need help

All products sold by Beneo come with a standard 24-month warranty from the date of purchase. The warranty covers manufacturing defects and faulty materials. Please keep your proof of purchase for any claims. For extended warranty options, please contact our customer support team.

We offer free standard shipping on all orders over €50. Standard delivery takes 3-5 business days. Express delivery (1-2 business days) is available for an additional fee. Once your order has shipped, you will receive a tracking number via email. For international shipping rates and delivery times, please check our shipping calculator at checkout.

If you receive a damaged or defective product, please contact us within 14 days of delivery. Provide your order number, photos of the damage, and a brief description of the issue. Our team will review your claim within 48 hours and arrange for a replacement or refund as necessary.

You have the right to return any unused product within 14 days of purchase for a full refund. Items must be in their original packaging and in a resalable condition. To start a return, log into your account and select the order you wish to return, or contact our customer support. Return shipping costs are the responsibility of the customer unless the product is defective.

You can track your order status by logging into your account or using the tracking link sent to your email. Order adjustments can be made within 1 hour of placement. For any questions about your order, please contact our customer support with your order number ready.

We are committed to protecting your personal data. We only collect information necessary to process your orders and improve our services. We never sell your data to third parties. You can request access, correction, or deletion of your personal data at any time. For full details, please read our complete privacy policy.

We strive to make our website accessible to all users, including those with disabilities. Our site follows the WCAG 2.1 guidelines at the AA level. If you encounter any accessibility barriers or need assistance navigating our website, please contact us and we will be happy to help.