Service and warranty claims
Beneo Service
Service & warranty claims
Something not working on your product? We've made it as simple as possible. Submit a service request online and we respond you within 24 hours with the solution.
Start your service request
Takes under two minutes. You'll just need your order number and the email address you used at checkout.
Open the service form →How it works
Fill in the form
Click the button above, enter your order details and tell us what's going on. Photos or a short video help us diagnose faster.
Back with you in no time
Our technicians repair, replace or refund — whichever puts things right — and ship the car straight back to your door.
What you'll need before you start
- Your order number — you'll find it in your order confirmation email.
- The email address used for the order — the one we sent the confirmation to.
- A short description of the issue — photos or a quick video are a huge help.
Hassle-free, every step of the way
We handle the logistics, our in-house team handles the repair, and you stay in the loop by email until your car is back on the driveway. No paperwork to print, no phone trees, no chasing.
Can't find your order number? Check your order confirmation email or get in touch with our support team.
